Refund Policy


BrainFx Certification Course

Fees for the course are not refundable, unless BrainFx determines that an applicant is not eligible to enroll in the course. In this case, BrainFx will provide a refund within 15 days to the payment method charged or by cheque to the address provided, less a $50 administration fee. Access to the BrainFx Certfication course occurs after confirmation that you are in good standing with your regulatory college/ body.


Assessment Hardware

Assessment Hardware, if purchased, will ship upon successful completion of the BrainFx Certification Course. Usually ships within 72 hours.

You can return Assessment Hardware for a Full Refund within 30 days of purchase if the following requirements are met:

1) Item(s) must be in new condition, 2) Item(s) must be returned with all original packaging and accessories, and 3) Electronics must have a UPC or serial number.

BrainFx will provide a refund within 15 days to the payment method charged or by cheque to the address provided. Shipping costs are not refundable.

All tablets and accessories sold are supported under Manufacturers’ warranty. In the unlikely event that an item appears to be defective, please contact the customer support network for the manufacturer to have it serviced under warranty.


Assessment Credits

Assessment credits are non-refundable. Assessment credits must be used within one year from the date of purchase.